UNIVERGE BLUE PULSE

ARTIFICIAL INTELLIGENCE

Experience the Future of Business with UNIVERGE BLUE PULSE™: AI-powered technology

Seamlessly integrated into our Intelligent Communications Platform, is revolutionizing workplace dynamics. Leveraging cutting-edge Generative AI, Large Language Models, and Natural Language Processing, NEC's UNIVERGE BLUE PULSE empowers businesses of all sizes to elevate employee collaboration, enrich customer care, safeguard intellectual property, and unlock unprecedented levels of mobility, efficiency, productivity, and cost-effectiveness

EFFICIENCY & PRODUCTIVITY

  • Enhance productivity by using Generative AI to help employees access information easily and automate repetitive or time-consuming tasks.

  • Receive automatic transcriptions of voicemail, video, and customer call recordings and send the text to participants when the call or meeting ends.

  • Identify key topics and actionable items (tasks, decisions, and follow-up actions) during video meetings and send them out to your participants.

  • Reduce distractions with greater visual privacy during meetings, especially in remote environments.

Experience Next-Level Efficiency with NEC's UNIVERGE BLUE CONNECT: Harnessing the power of UNIVERGE BLUE PULSE artificial intelligence technology, we empower your team to unlock their true potential through enhanced communication, driving workplace efficiency and productivity to new heights

  • Automatically identify the key information and emotional tone of your customer calls and categorize them as positive, negative, or neutral.

  • Let our ENGAGE AI Agent intelligently chat with customers, quickly interpret their needs, and efficiently route them through your support experience.

  • Automate call notetaking, freeing frontline users to serve more customers and improve supervisor coaching.

  • Flag customer interactions based on keywords and automatically assign them to your quality assurance analysts for review.

  • Automatically redact sensitive content from call transcriptions to protect customer privacy and facilitate compliance.

CUSTOMER CARE

Central to our advanced UNIVERGE BLUE ENGAGE contact center solution lies the transformative UNIVERGE BLUE PULSE technology. This innovative tool equips businesses with the intelligent insights necessary to consistently deliver exceptional customer experiences across all touchpoints